Shipping and Returns

1. Delivery of your order

1.1. Delivery Service

Products are delivered to the delivery address provided during the order process. For package tracking reasons, we cannot deliver orders to military bases or other military facilities without prior agreement.

The ordered product is delivered by various carriers, depending on the nature of the product ordered and at the sole discretion of Montessori Toys, to the address indicated on the order form. Delivery tracking is provided on the online account upon notification of the order's shipment via email.

The customer must verify the completeness and accuracy of the information provided to Montessori Toys. Our company cannot be held responsible for any data entry errors and their consequences in terms of delays or delivery errors. In this context, any costs incurred for reshipping will be the customer's responsibility.

1.2. Shipping Costs

For all orders, we cover the costs of preparation and packaging free of charge, with no minimum purchase.

Free in-person pick-up is available in Juvignac (34 - Hérault FRANCE), with no minimum order.

To meet all needs, several delivery methods are offered on the site: tracked letter (for small products), Mondial Relay, Colissimo, UPS, Chronopost or TNT. The shipping costs are automatically calculated during the order process based on the weight, size of the products ordered, and the delivery address.

1.3. Order Preparation Time

Your order is shipped within a maximum of 3 working days after receipt of payment (if products are in stock).

It may happen that some products are out of stock. In this case, it is indicated in the product description and in an email upon order confirmation. When the restocking time exceeds 2 weeks, the order is sent in two shipments, incurring additional shipping costs. Otherwise, the order is shipped as soon as all ordered products are back in stock.

For custom-made products (e.g., grip ball), to provide you with lower prices, we reduce intermediaries, which is why our service providers send your order directly to you. Therefore, it is possible that you may receive multiple packages for a single order if it contains personalized products.

1.4. Delivery Times

An email is automatically sent to the customer when the products are shipped. Upon receipt of the shipping confirmation email, the customer can consider the delivery times of the various shipping methods announced during the order process.

Delivery times depend on the delivery address and the carrier chosen during the order. Montessori Toys provides customers with indicative delivery times announced by these carriers.

Please note:

For payments other than credit card and PayPal, the order is confirmed only when we validate the receipt of payment.
For payment by administrative mandate, the order is confirmed only once the administrative mandate form and order confirmation have been received by our services.

1.5. Delivery Zones

The geographical delivery area of the Montessori Toys store is as follows:

Metropolitan France and Corsica
Overseas: (1) Guadeloupe, French Guiana, Réunion, Martinique, Mayotte, New Caledonia, French Polynesia, Saint Barthélemy, Saint Martin, Saint Pierre and Miquelon, French Southern and Antarctic Lands (TAAF), Wallis and Futuna.
European Union + Switzerland + Andorra + Monaco: Germany, Andorra, Austria, Belgium, Bulgaria, Cyprus, Croatia, Denmark, Spain, Estonia, Finland, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Czech Republic, Romania, United Kingdom, San Marino, Slovakia, Slovenia, Sweden, Switzerland, Vatican.
World: Africa, North America, South America, Central America / Caribbean, Asia, Europe outside the European Union, Maghreb, Oceania.

1.6. Packaging

The products are packaged to comply with current transport standards and to ensure optimal protection of the products during delivery. The customer is asked to follow these same standards for any product return. In the case of a product return, if we find that the product is returned damaged due to insufficient quality packaging, Montessori Toys may decide to refund only part of the product or refuse to refund it if it cannot be resold in its current condition.

1.7. Absence or Delay of Delivery

In the absence of delivery by the indicated date or, failing that, more than 15 days after the maximum date indicated at the time of order, the buyer may instruct the seller to deliver the goods within an additional reasonable period. If, despite everything, the delivery does not occur, the buyer may request the cancellation of the sale. The seller must then refund all amounts paid by the buyer (including shipping costs) as soon as possible and at the latest within 14 days.

However, we may be exempt from liability if the non-performance results from an act of the consumer or the occurrence of an event beyond the consumer's control (see Article 9 "Force Majeure" in the General Terms and Conditions of Sale).

1.8. Damaged Package

Under the legal warranty of conformity, the buyer may refuse or return the package if it is damaged during transport (see paragraph 2.7 "Returns for Refusal"). If the buyer has accepted the package and wishes to return it, they must inform Customer Service as soon as possible so that our services can take the necessary steps promptly.

However, Montessori Toys may be exempt from liability by proving that the non-performance or improper performance of the contract is attributable to the buyer, to an unforeseeable and insurmountable event by a third party, or to a case of force majeure (see Article 9 "Force Majeure" in the General Terms and Conditions of Sale).

2. Returns of one or more products of your order

2.1. Return procedure and general conditions

To ensure optimal handling of returns, any product that needs to be returned must first be approved by our customer service department; otherwise, it will be refused. To initiate a return request, please contact our Customer Service (via email at [email protected] with your order number as the subject, or by phone at +33 6 58 59 27 12, available daily from 10:30 AM to 11:00 PM). The time frame within which you must contact Customer Service depends on the reason for the return (see different reasons below).

Upon receiving approval from Customer Service, you have 14 days to return the product. Returns made after this period will be refused. We recommend using a tracked shipping method for the return. If the package, sent by you, does not reach us, you will not be able to initiate an inquiry with the postal services to locate it, as only the sender of the package can start such an inquiry. Please note that any package not shipped by us is not our responsibility.

To properly process your request, please include your order reference number and complete contact details.

The customer must provide the tracking number of the returned package (within 48 hours of sending) and the reasons for the return by email to [email protected] or through the "Contact Us" section.

2.2. Returns for "Incorrect Item Received"

In accordance with legal provisions, you have 14 days from the day after receipt of your product to notify us that the product received is not the product ordered. To process your request correctly, please provide your order reference and complete contact details.

No returns will be accepted if the returned product is unsuitable for resale. Therefore, the product must be returned in perfect condition, in its original packaging, undamaged, and unmarked. Otherwise, the product will be returned to you at your expense.

Upon receipt and acceptance of the return by our services, depending on the nature of the product, available stock, and the buyer's preference, we offer the following options:

Delivery of the originally ordered product.
Offering a similar or superior quality product at a similar price if the originally ordered product is unavailable.
A refund for the product in question plus a proportionate amount of the shipping costs, through the same payment method used for the purchase (unless otherwise agreed). This refund will be issued to the buyer within a maximum of 15 days from the date of receipt of the package by Montessori-Toys.
A refund for the product in question plus a proportionate amount of the shipping costs, in the form of a store credit with 10% of the order value added, valid for 6 months from the date of issuance.

2.3. Returns for "Withdrawal"

In accordance with legal provisions, you may exercise your right of withdrawal within 14 days following the receipt of your product, excluding the day of receipt. If this period ends on a Saturday, Sunday, or public holiday, it is extended to the next business day. There is no penalty to pay; however, return shipping costs are the responsibility of the customer.

If the buyer wishes to exercise their right of withdrawal, they must contact Customer Service to receive the withdrawal form. To process the return request correctly, please provide the order reference number during this contact.

The right of withdrawal also applies to discounted and clearance items. However, in accordance with legal provisions, the right of withdrawal cannot be exercised for personalized products and items made to order.

Upon receipt and acceptance of the return by our services, depending on the nature of the product, available stock, and the buyer's preference, we offer the following options:

Offering an exchange product of equivalent value.
A refund for the product in question, through the same payment method used for the purchase (unless otherwise agreed). This refund will be issued to the buyer within a maximum of 15 days from the date of receipt of the package by Montessori-Toys.
A refund for the product in question in the form of a store credit, valid for 6 months from the date of issuance.

2.4. Returns for "Not at Address"

The "Not at Address" reason applies to packages returned by the delivery provider with the mention: "Does Not Reside at the Indicated Address."

The customer must verify the completeness and accuracy of the information provided to Montessori-Toys. Our company cannot be held responsible for any input errors and their consequences in terms of delay or delivery errors. In this context, all costs incurred for re-shipment will be borne by the customer.

Upon receipt and acceptance of the returned package by our services, we will contact the buyer to offer the following options:

Re-shipment of the order, subject to additional re-shipment fees.
A refund of the total amount of the order, minus shipping costs, through the same payment method used for the purchase (unless otherwise agreed). This refund will be issued to the buyer within a maximum of 15 days from the date of receipt of the return package by Montessori-Toys.
A refund of the total amount of the order, minus shipping costs, in the form of a store credit with 10% of the order value added, valid for 6 months from the date of issuance.

2.5. Returns for "Unclaimed"

The "Unclaimed" reason applies to packages that have not been collected by customers from the post office or pickup point within the allotted time.

The customer is responsible for verifying the completeness and accuracy of the information provided to Montessori-Toys. Our company cannot be held liable for any input errors and their consequences in terms of delays or delivery errors. In this context, all costs incurred for reshipment will be borne by the customer.

If a pickup point is no longer available (either because it is closed or has too many packages, making it unavailable), the nearest possible pickup point to the delivery address will be chosen automatically. The buyer will then receive an email from our Customer Service informing them of the address of the new pickup point where their order has been sent.

A delivery notice in the mailbox (for home deliveries only) or an email and/or SMS will be sent to the buyer to inform them of the location where the order can be picked up. A period of 1 to 2 weeks will be allowed for picking up the order at the indicated pickup point before it is returned to us.

Upon receipt and acceptance of the returned package by our services, we will contact the buyer to offer:

Reshipping the order, subject to additional reshipment fees.
A refund of the total order amount, minus shipping costs, through the same payment method used for the purchase (unless otherwise agreed). This refund will be issued to the buyer within a maximum of 15 days from the date of receipt of the return package by Montessori-Toys.
A refund of the total order amount, minus shipping costs, in the form of a store credit with 10% of the order value added, valid for 6 months from the date of issuance.

2.6. Returns for "Refused"

The "Refused" reason applies to packages that were refused at the time of delivery by the buyer.

Upon receipt and acceptance of the return by our services, depending on the nature of the product, available stock, and the buyer's preference, we offer:

An exchange product of equivalent value.
A refund for the product in question, through the same payment method used for the purchase (unless otherwise agreed). This refund will be issued to the buyer within a maximum of 15 days from the date of receipt of the package by Montessori-Toys.
A refund for the product in question in the form of a store credit, valid for 6 months from the date of issuance.